RingCentral: Resending New User Invites

How to Re-Send Activation Links to RingCentral Users

When users haven’t activated their RingCentral accounts or have missed their original email invitation, you can easily re-send the activation link through the admin portal. This is especially helpful during onboarding or when users mistakenly request a new invite instead of a password reset.

Follow these steps to re-send activation emails in bulk.

Step-by-Step Instructions

1. Sign into the RingCentral Admin Portal
   Go to: https://service.ringcentral.com

2. Click on “Manage Users”
   You’ll see a list of all users assigned to your account.

3. Expand the User List
   Scroll to the bottom of the page and select “Show All” so all users appear on a single page.

4. Apply a Filter
   Click the Filter button at the top of the user list.

5. Filter by Activation Status
   Choose “Not Activated” to view users who have not yet activated their RingCentral account.

6. Select All Users in the List
   Use the checkbox at the top to select all users that match the “Not Activated” filter.

7. Click “Send Invite”
   This will send an activation email to each selected user’s email address on file.

What Happens Next?

All selected users will receive a new invitation email prompting them to activate their account and set up their RingCentral access. The link will be sent to the email address associated with their user profile.

Important Considerations

• Verify Email Accuracy: Make sure each user’s email address in RingCentral matches their actual company email (as defined in ADUC or your identity provider).

• Check Activation Status First: Some users may appear inactive but have actually forgotten their password. In those cases, you may need to assist with a password reset instead of re-sending the activation link.